Top 5 tips to improve quality in any healthcare setting
Here are the top 5 tips that Gaurav Loria, Group Head Quality, Apollo Hospitals Group thinks are crucial for improving the quality at hospitals:
- Top leadership commitment: In any organization it is important that the top management is clear with their goals. They need to frame the path and processes that need to be followed to maintain the quality. It is only then, it would pass down to the rest of the healthcare organization.
- Standardized documented processes/protocols: Having standardized systems based on the best practices in healthcare quality would be beneficial to bring in a uniform change across a hospital. It would further help if renowned accreditation partners like NABH/JCI are referred to when creating them.
- Bind the whole team: Goals are achieved better if the whole organization works towards it together. It is each and every professional’s job and responsibility to adhere to the standards and not just a single entity.
- Monitor the processes: When you implement something, it is important to monitor them and get back to the stakeholders with the outcomes/feedback. This is essential for the hospitals to understand the benefits or drawbacks of the processes and rework on them accordingly.
- Sustaining the process: Once you set a process in place, you need to sustain that process and in order to do that you need to have the right measures (metrics), which are equally important.
According to Gaurav Loria, it is vital for hospitals to regularly evaluate their processes to make sure that quality healthcare is delivered. Learn the fundamental concepts of planning, implementing and measuring a hospitals performance through our exclusive certification course on Healthcare Quality Management.
Having pursued his MBA from Hult International Business School, US and MHA from Apollo Institute of Hospital Administration, he is a Healthcare management professional with over 11 years of experience in hospitals, ambulatory care clinics, healthcare IT and consultancy projects. He has successfully completed real time 29 JCI and 20 NABH surveys at various hospitals and taken up additional responsibilities of being the Group Coordinator for Quality Systems for Apollo Group of Hospitals and is a JCI auditor.