Conflict Resolution

4/5
  • Ivy League courses
  • Learn from Cornell University’s top minds
  • Globally diverse learning group
  • 8 months, 3-5 hours per week
$2,548 USD*
Key Features
  • Developed by Ivy League Professors
  • Group Discussions
  • Scored Projects
  • Self-Assessment activities
Conflict Resolution
  • Ivy League courses
  • Learn from Cornell University’s top minds
  • Globally diverse learning group
  • 8 months, 3-5 hours per week

Course Description

Effective conflict management is an essential skill for every leader and aspiring leader. When harnessed productively, conflict can be a force to build both company culture and competitive advantage.

This certificate will equip you to surface issues within your workplace and successfully navigate challenging conversations with direct reports, peers, or supervisors where emotions run high and positive outcomes are critical. You’ll master the skills needed to assess, scope, and diagnose issues from all sides, understand different personal styles, and implement a proven problem-solving approach to find workable resolutions that strengthen relationships and results.

The courses in this certificate will equip you to:

  1. Identify the factors contributing to a conflict or challenging conversation, taking your lens and the other party’s lens into consideration
  2.  Practice basic question techniques to check your conflict diagnosis
  3. Recognize the effect of conflict styles and strategically select the best approach for a given situation
  4. Determine the problem, interests, and criteria for successful resolution
  5. Separate out performance issues and conflicts that need stronger action
  6. Practice facilitating a challenging conversation that maintains civility and fosters positive outcomes
  7. Define next steps and follow-up needed after a challenging conversation

 

Who should enroll in this certificate?

Anyone managing teams, supervising employees, and interacting in professional settings who needs to more effectively resolve conflict.

Register Now to know more about this course

4/5
  • Course Duration
    8 months 3-5 hours per week
  • Next Batch Date
    2nd March 2020
$2,548 USD*

*Statutory taxes and levies not included. Taxes will be applied on checkout. Rates may vary based on management discretion. Refund policy is not applicable as this course is accredited by a partner institution.

Key Features
  • feature
    Developed by Ivy League Professors
  • feature
    Group Discussions
  • feature
    Scored Projects
  • feature
    Self-Assessment activities
Course Outline
Session 1: Diagnosing Workplace Conflict
  • Every workplace has conflict. We all see it, and at some point, we all feel its impact. The word conflict has a negative connotation for most people, but despite that feeling, not all conflict is bad. Most often, the problem arises when conflict is ignored and people just wish for it to go away on its own.

    If you jump right to solving a problem before you fully understand it, you might miss the root cause or underlying issues. Because of this, effectively managing any conflict starts with fully diagnosing it. That’s where we’ll begin in this course. Professors Klingel and Nobles, both experts in conflict resolution from the Scheinman Institute on Conflict Resolution at the School of Industrial Labor Relations, will help you master diagnosing conflict.

    You’ll get a chance to map out a conflict in your own workplace in the course project. You’ll also spend time discussing your experiences and lessons learned with your peers. After completing the course, you’ll have the tools and skills to fully diagnose any conflict in your life. You’ll also be ready to determine if a conflict is worth addressing, which sets you up to successfully use a problem-solving approach to resolve a conflict. Please note that this course has been designed as a prerequisite to the companion eCornell course, “Applying a Problem-Solving Approach to Conflict”.

Session 2: Applying a Problem-Solving Approach to Conflict
  • When most of us face conflict, we often either avoid dealing with it, or we jump in and try to force a solution. These responses may be driven by a lack of comfort with or even a fear of conflict. Unfortunately, neither response is always correct, and neither approach should be the first step. Professors Klingel and Nobles will share how to overcome these instincts and successfully apply a problem-solving approach to conflict.

    The first course in this series, “Diagnosing Workplace Conflict,” focused on fully diagnosing a conflict without jumping into problem solving. In this course, you’ll look at how to best handle a fully diagnosed conflict using a problem-solving approach. A common issue we’ll address is jumping to solutions before understanding the scope of the conflict and the needs that will have to be addressed to resolve it. Thus, you’ll begin by determining the scope. Depending on the scope you may move forward with the problem-solving approach, or, you may decide to let it go. The problem-solving approach, which consists of eight steps that can be broken down into three key elements, is the framework through which this course is taught. In the course project, you’ll practice applying this approach to a conflict of your choosing. The approach is intended to be used when solving conflict you are directly involved in. Despite this, we’ll offer practical advice on how you could adapt this for other use cases.

Session 3: Leading Challenging Conversations
  • Sometimes there’s a person, a situation, or an issue that really drives you crazy. Often, the only way forward is to face the issue head on by having a conversation about it with those involved. While that may sound simple, the situations are often emotionally charged, and people tend to avoid these conversations at all costs. Generally, issues that require these conversations don’t rise to the level of a conflict and aren’t considered performance issues, making it even harder for those involved to know how they should move forward.

    Leading challenging conversations is about facing your discomfort and dedicating yourself to the conversation that needs to happen. You’ll learn to identify issues that require a conversation, and to self check if you are the correct person to have the conversation. Once you’ve identified a conversation, you’ll follow a process that helps you create a plan, conduct the conversation, and follow up.

    Let’s be clear, having a conversation doesn’t automatically lead to a resolution. Not having a resolution can be frustrating for many of us, so it’s important that you think about success as either fully resolving the issue or helping you identify a path for productively approaching the problem using tools that you have. In the course project, you’ll identify a conversation in your workplace, create a plan, practice having the conversation, and determine the appropriate next steps. Professor Nobles will guide you on how to do this using proven strategies and a refined process. This course focuses on conversations you’ll have, not coaching others to have these conversations. However, the process that is taught can be shared with peers as they face situations requiring challenging conversations.

Session 4: Elective (1 Course)
    • Leading Across Cultures
    • Interpersonal Communication Skills
    • Addressing Workplace Behavior Issues
Course Outline
Session 1: Diagnosing Workplace Conflict

Every workplace has conflict. We all see it, and at some point, we all feel its impact. The word conflict has a negative connotation for most people, but despite that feeling, not all conflict is bad. Most often, the problem arises when conflict is ignored and people just wish for it to go away on its own.

If you jump right to solving a problem before you fully understand it, you might miss the root cause or underlying issues. Because of this, effectively managing any conflict starts with fully diagnosing it. That’s where we’ll begin in this course. Professors Klingel and Nobles, both experts in conflict resolution from the Scheinman Institute on Conflict Resolution at the School of Industrial Labor Relations, will help you master diagnosing conflict.

You’ll get a chance to map out a conflict in your own workplace in the course project. You’ll also spend time discussing your experiences and lessons learned with your peers. After completing the course, you’ll have the tools and skills to fully diagnose any conflict in your life. You’ll also be ready to determine if a conflict is worth addressing, which sets you up to successfully use a problem-solving approach to resolve a conflict. Please note that this course has been designed as a prerequisite to the companion eCornell course, “Applying a Problem-Solving Approach to Conflict”.

Session 2: Applying a Problem-Solving Approach to Conflict

When most of us face conflict, we often either avoid dealing with it, or we jump in and try to force a solution. These responses may be driven by a lack of comfort with or even a fear of conflict. Unfortunately, neither response is always correct, and neither approach should be the first step. Professors Klingel and Nobles will share how to overcome these instincts and successfully apply a problem-solving approach to conflict.

The first course in this series, “Diagnosing Workplace Conflict,” focused on fully diagnosing a conflict without jumping into problem solving. In this course, you’ll look at how to best handle a fully diagnosed conflict using a problem-solving approach. A common issue we’ll address is jumping to solutions before understanding the scope of the conflict and the needs that will have to be addressed to resolve it. Thus, you’ll begin by determining the scope. Depending on the scope you may move forward with the problem-solving approach, or, you may decide to let it go. The problem-solving approach, which consists of eight steps that can be broken down into three key elements, is the framework through which this course is taught. In the course project, you’ll practice applying this approach to a conflict of your choosing. The approach is intended to be used when solving conflict you are directly involved in. Despite this, we’ll offer practical advice on how you could adapt this for other use cases.

Session 3: Leading Challenging Conversations

Sometimes there’s a person, a situation, or an issue that really drives you crazy. Often, the only way forward is to face the issue head on by having a conversation about it with those involved. While that may sound simple, the situations are often emotionally charged, and people tend to avoid these conversations at all costs. Generally, issues that require these conversations don’t rise to the level of a conflict and aren’t considered performance issues, making it even harder for those involved to know how they should move forward.

Leading challenging conversations is about facing your discomfort and dedicating yourself to the conversation that needs to happen. You’ll learn to identify issues that require a conversation, and to self check if you are the correct person to have the conversation. Once you’ve identified a conversation, you’ll follow a process that helps you create a plan, conduct the conversation, and follow up.

Let’s be clear, having a conversation doesn’t automatically lead to a resolution. Not having a resolution can be frustrating for many of us, so it’s important that you think about success as either fully resolving the issue or helping you identify a path for productively approaching the problem using tools that you have. In the course project, you’ll identify a conversation in your workplace, create a plan, practice having the conversation, and determine the appropriate next steps. Professor Nobles will guide you on how to do this using proven strategies and a refined process. This course focuses on conversations you’ll have, not coaching others to have these conversations. However, the process that is taught can be shared with peers as they face situations requiring challenging conversations.

Session 4: Elective (1 Course)
  • Leading Across Cultures
  • Interpersonal Communication Skills
  • Addressing Workplace Behavior Issues
Accreditation Partner(s)
FAQs
1. Do I access the course through the regular page www.medvarsity.com?

On successful enrollment, your login credentials are provided through eCornell website, you will be using eCornell website www.ecornell.com to access the course and not Medvarsity Course Page.

2. Will Medvarsity be the point of contact for any queries during the course progress?

All communication post Course Activation will be from eCornell and not Medvarsity.
For any queries post activation of course, you can write to helpdesk@ecornell.com and they shall revert with appropriate guidance. eCornell Help Desk is staffed Monday through Friday, around the clock (Eastern Time zone).
Prior to Course activation, any queries can be directed to support@medvarsity.com. Bravo Team works Monday to Friday Timings : 9:00am to 6:00pm IST; 1 &3 Saturdays Timings – 9:00am to 1:00pm IST.

3. If in any case I'm unable to complete the course due to personal issues, will there be an extension?

There will be no extension of course after course expiry.

4. Can students from across the globe apply for these courses?

Medvarsity is authorized to enroll students from Bangladesh, Pakistan, Srilanka, Afghanistan, Saudi Arabia, UAE, Oman, Bahrain, Iraq, Kenya, Ghana, Nigeria, Tanzania, Myanmar and India.
Students from regions other than the above will need to visit www.ecornell.com inorder to enroll.

5. Are there any prerequisites for enrollment?

As these programs are professional development certificate programs, there are no prerequisites or formal admission processes required for enrollment.

6. Who can apply for this course?

Medical, nursing, and dental professionals involved in delivering clinical care, who hold or who aspire to administrative or managerial responsibilities can enroll in this course.

7. Do eCornell Certificate programs count towards accreditations?

Many of eCornell’s certificate programs count towards professional credits. eCornell has been approved for re-certifications for the following associations:
HRCI – HR Certification Institute (http://www.hrci.org/)
PMI – Project Management Institute (http://www.pmi.org/)

8. What is the mode of delivery/learning for these courses?

All courses in our certificate programs are taught 100% online through eCornell’s online learning management system.
Courses contain learning modules that feature interactive discussions, video / text lectures, quizzes, case studies, course projects, and a variety of online tools to ensure satisfactory understanding of subject matter.

9. Do the courses have a specific start date or can we enroll through the year?

eCornell courses normally start every two weeks. Please speak with one of our Admission Officers now for specific details.

10. Do you provide Installment facility to the aspiring students and how does it work?

Yes, you will be provided with 3 easy Installments and below is the pattern:
First Installment can be paid via CC Avenue, NEFT/RTGS, Cheque/DD at the time of enrollment. Your login credentials will be issued and First Two Modules of the course will be activated upon successful payment clearance.
Your next two Installments PDC’s should be couriered to the below Corporate Office Address:
Block B, II Floor,
Sanali Infopark, LV Prasad Marg,
Jubilee Hills, Park View Enclave,
Hyderabad, Telangana 500034
On successful clearance of Second Installment, your next two modules of the course will be activated.
Similarly on successful clearance of Third Installment, your last module of the course will be activated.

11. Will I get eCornell Certification?

The Business Excellence for Healthcare Professionals course is developed by the Dyson School of Cornell University. On successful completion of all 5 courses the final certificate is issued by Cornell University. All individual courses are certified by eCornell.

12. Will the Certificate be valid globally?

Yes, Cornell University is one of the Ivy League University and is recognized world-wide.

13. Do you support Placement post completion of course?

At this point of time we do not provide placement support to any of our graduates. From time to time, on request from recruiters and based on explicit permission from our students, we may share their contact details.

Next Batch Start Date 2nd March 2020

Course Duration

8 months 3-5 hours per week
Register Here!

Accreditation Partner(s)

Available Payment Options

  • Credit Card
  • Debit Card
  • Bank Transfer
  • Loan