Executive - Student Support Operations
Posted on23rd May,2022
Single Point of contact for all Student queries.
Work with students and parent to get desired Engagement & Retention.
Needs to follow and manage metrics at student level, ensure the key voice of the customers is
logged in the system and user requirements are addressed. Provide Individual attentions to students based on their profiling (Socio economic, Interests,Learning styles).
Engagement should be established with students.
Coordinate with teachers about session details (contents, students feedback etc)
Encourages for attending sessions, taking tests, asking doubts & watching Replays and provide guidance for sessions/courses.
Follow up with students, attendance and motivation.
Coordinate with support functions and get the issues sorted.
Onboard all candidates in your batch and get them acquainted with the different program elements
Understand the expectations of all candidates from the program and mentor them to help them achieve their goals
Keep all candidates updated about the latest in the program via phone, email, chat
Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics
Maintain a database of the entire history of expectations, interactions & growth of every candidate
Provide lagging candidates with regular feedback and motivation to help them succeed
Manage preparation of candidates for placement activities to ensure maximum offers
Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program
Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates
Interface with leads via inbound and outbound calls or the Internet for the purpose of converting leads into confirmed applications across the globe. (For Inside Sales)
Owning the complete sales closing life cycle for leads assigned to you. This includes cold calling, meeting set up, product demonstration, sales closing, and post sales relationship management.
Maintaining a constant communication channel with leads through phone, meetings, email, chat and social media during the pre and post- sales processes.
Maintaining a detailed database of all the interactions with the leads and provide constant feedback to the Student Experience Manager in order to optimize lead closure.
Excellent written and spoken communication skills
High customer-centricity, to understand student expectations and support them to achieve their goals;
Ability to approach any situation with patience and empathy
Good problem-solving skills
Ability to manage clear internal communication to drive student success