Executive - Student Support Operations

Posted on23rd May,2022
LocationHyderabad

Roles

  • Single Point of contact for all Student queries.

  • Work with students and parent to get desired Engagement & Retention.

  • Needs to follow and manage metrics at student level, ensure the key voice of the customers is

  • logged in the system and user requirements are addressed. Provide Individual attentions to students based on their profiling (Socio economic, Interests,Learning styles).

  • Engagement should be established with students.

  • Coordinate with teachers about session details (contents, students feedback etc)

  • Encourages for attending sessions, taking tests, asking doubts & watching Replays and provide guidance for sessions/courses.

  • Follow up with students, attendance and motivation. 

  • Coordinate with support functions and get the issues sorted.

 

 Responsibilities

  • Onboard all candidates in your batch and get them acquainted with the different program elements

  • Understand the expectations of all candidates from the program and mentor them to help them achieve their goals

  • Keep all candidates updated about the latest in the program via phone, email, chat

  • Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics

  • Maintain a database of the entire history of expectations, interactions & growth of every candidate

  • Provide lagging candidates with regular feedback and motivation to help them succeed

  • Manage preparation of candidates for placement activities to ensure maximum offers

  • Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program

  • Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates

  • Interface with leads via inbound and outbound calls or the Internet for the purpose of converting leads into confirmed applications across the globe. (For Inside Sales)

  • Owning the complete sales closing life cycle for leads assigned to you. This includes cold calling, meeting set up, product demonstration, sales closing, and post sales relationship management.

  • Maintaining a constant communication channel with leads through phone, meetings, email, chat and social media during the pre and post- sales processes.

  • Maintaining a detailed database of all the interactions with the leads and provide constant feedback to the Student Experience Manager in order to optimize lead closure.



Requirements

  • Excellent written and spoken communication skills

  • High customer-centricity, to understand student expectations and support them to achieve their goals;
    Ability to approach any situation with patience and empathy

  • Good problem-solving skills

  • Ability to manage clear internal communication to drive student success