Roles

• Single Point of contact for all Student queries.
  

• Work with students and parent to get desired Engagement & Retention.
  

• Needs to follow and manage metrics at student level, ensure the key voice of the customers is
  

• logged in the system and user requirements are addressed. Provide Individual attentions to students based on their profiling (Socio economic, Interests,Learning styles).
  

• Engagement should be established with students.
  

• Coordinate with teachers about session details (contents, students feedback etc)
  

• Encourages for attending sessions, taking tests, asking doubts & watching Replays and provide guidance for sessions/courses.
  

• Follow up with students, attendance and motivation. 
  

• Coordinate with support functions and get the issues sorted.
  

 Responsibilities

• Onboard all candidates in your batch and get them acquainted with the different program elements
  

• Understand the expectations of all candidates from the program and mentor them to help them achieve their goals
  

• Keep all candidates updated about the latest in the program via phone, email, chat
  

• Analyze performance of candidates on different program elements and propose interventions to improve lagging metrics
  

• Maintain a database of the entire history of expectations, interactions & growth of every candidate
  

• Provide lagging candidates with regular feedback and motivation to help them succeed
  

• Manage preparation of candidates for placement activities to ensure maximum offers
  

• Act as the eyes and ear for the program team to keep the feedback flowing and help with the iterative improvement of the satisfaction levels from the program
  

• Influence the program calendar including deadlines and events by working closely with the program team and driving the schedule for the maximum benefit of the candidates
  

• Interface with leads via inbound and outbound calls or the Internet for the purpose of converting leads into confirmed applications across the globe. (For Inside Sales)
  

• Owning the complete sales closing life cycle for leads assigned to you. This includes cold calling, meeting set up, product demonstration, sales closing, and post sales relationship management.
  

• Maintaining a constant communication channel with leads through phone, meetings, email, chat and social media during the pre and post- sales processes.
  

• Maintaining a detailed database of all the interactions with the leads and provide constant feedback to the Student Experience Manager in order to optimize lead closure.
  

• Excellent written and spoken communication skills
  

• High customer-centricity, to understand student expectations and support them to achieve their goals;
  Ability to approach any situation with patience and empathy

• Good problem-solving skills
  

• Ability to manage clear internal communication to drive student success